Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

All products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.

However, in case of a damaged product or a manufacturing error, We offer a free replacement or a refund if you contact us within 30 days of product delivery. Contact business@happielitworks.com to begin the refund process. You will need to provide a photo of the merchandise for your return to be processed.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Note that if the order shipping details were incorrect, or if the customer ordered the wrong size or color, We will not be held responsible and will not offer replacements or refunds.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at business@happielitworks.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges/Replacements

All products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind. 

However, in case of a damaged product or a manufacturing error, We offer a free replacement or a refund if you contact us within 30 days of product delivery. Contact business@happielitworks.com to begin the refund or replacement process. You will need to provide the order number and a photo of the merchandise for your return to be processed.

Please note that a free replacement is not offered in these cases:

  • Lost orders with an incorrect delivery address provided by your customer
  • Products that were received as requested; however, your customer wishes to have another size/color instead
  • Garments with a minor size deviation from the size guide measurements (below 1″)
  • Low-quality prints caused by a low-quality design

Lost packages

In case the package has been lost, the first thing to do is to check whether the submitted address is 100% accurate. Even a single missing letter or number can cause a delivery failure.

If the address is correct, please make sure to contact the local post office (or advise the customer to do so). Occasionally, we see that upon arriving at the destination city, the package is stored at the local post office and the recipient has to collect the package from there.

After both of these steps have been completed, please reach out to us. We will investigate it further and offer a free replacement if we determine that there was no error on your (or your customer’s) part.

Bad Odor

Please note that a faint odor is a natural occurrence in the direct-to-garment (DTG) printing industry. Typically, the odor will disappear after the first wash.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at business@happielitworks.com for questions related to refunds and returns.